If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process: How to remove Activation Lock - Apple Support & start an Activation Lock support request. If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock: Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you. ![]() Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:Īctivation Lock for iPhone, iPad, and iPod touch - Apple SupportĪs you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Is the iPad disabled, or Activation Locked? Recovery from either condition cannot be completed using the device serial number.
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